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The era of slow and cold communication over email and telephone with customers and prospects has closed long before. Now we are interacting all the time since social media has been in our lives.

The meaning of CRM is changing with Knit's advanced technical infrastructure which enables collecting data and managing interactions.

What is Knit?

Knit is a social CRM tool that tracks and gathers customer data from channels such as email and social media, unifies customer interactions and enables responding in one go.

What is in it for me when I use Knit?

Social Integration

You can reach and integrate your customers’ social media profiles.

Advanced Data Collection

In addition to basic demographics, you can also gather psychographic data such as their favorite food, the places they like and where they prefer for the holidays. You can provide a fast and personalized service by building friendly relationships with your customers.

Unified Social Inbox

With the system that combines all communication with your company on social networks, you can view all the messages together and easily send instant messages to the users.

Complete Communication History

By combining customer interactions across all channels, you record customer based data and create a complete communication history in your system.

Social Listening

By monitoring the comments, likes and other messages that mention your brand, you can find your "brand evangelists" those who praise and promote your brand; you can find people who are interested in sharing your new products, or you can find people who are not satisfied with your brand.

Social Searching

With the keywords that you choose, you can create alerts in social networks to find people who might be interested in your company or products, and you can capture new sales opportunities.

Social Analytics

You can measure the website traffic and conversion rates received through the shares and interactions that your customers make on their social media accounts about your brand.

Integration with 3rd Parties

You can easily integrate into software you use for customer communication, productivity, marketing, and accounting.

Let your competitors continue to use traditional CRM methods and study survey analysis.
Instead of making segmentation based on assumptions, with Knit, listen to your customer, know your customer, communicate with your customer quickly and get ahead in the competition.

While you bring a new perspective to CRM with Knit, we are with you as a team!

  • 10+ years experience
  • A Project Manager; experienced, solution-oriented and dedicated to your project
  • Dedicated and talented developers, and system admins for your project
  • 24/7 support via email and phone; on-site support if needed
  • Service standards and uptime guaranteed by the SLA
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