At Kartaca, our goal is to create the perfect solutions for our customers. With the business standards that we do not compromise and preferring free software, we work to develop products that make us proud.

We are looking for new teammates who share the same enthusiasm; are curious to learn, willing to add value to what they do, and have work ethics.

The ideal candidate;

• has a graduate degree in Engineering, Informatics, MIS and similar departments
• has a minimum of 2 years experience in customer relations management; can understand customer demands and communicate effectively with customers
• has knowledge and experience on project management, software development, and product/service support processes
• is responsible, enterprising, and solution-oriented
• has experience in team coordination, problem-solving and developing authentic ideas
• is good at documentation; gives importance to sharing information
• has used project
• is able to demonstrate English proficiency of at least C1 level

Preferably;

• has experience in functional tests and UAT in software projects
• has used test tools such as SoapUI, Selenium, and JMeter
• has SQL knowledge
• task management and mock-up tools

Job Description

• Analyze customer needs during the pre-sales phase; lead RFI, RFP, and RFQ processes
• Analyze customer requests and collaborate with the technical team to create scope, timelines, and business requirement documents
• Ensure that defined tasks are tracked and managed in accordance with project management methodologies
• Support analysis and solution coordination in case of critical issues arising in products or projects
• Prepare and maintain documentation such as analysis, user guides, project documents, meeting notes, and test scenarios
• Create user stories and define acceptance criteria
• Conduct functional and regression testing of developed projects and create scenarios for load testing
• Track and report on SLA and KPI criteria defined in contracts